Why should I use a professional dog walking/pet sitting company?
Is Pet Heroes Bonded and Insured?
What type of pets do you care for?
How do I sign up for your service?
Just click the Request a Consultation link at the top of the screen and fill out the contact form. We will contact you with available dates for a free in home consultation. You can also email us email@example.com or call us at 847-776-PETS. You can also go ahead and create a profile in our online scheduling software by clicking on the Register Here link at the top right hand side of navigation menu, so we can go over your pet’s care during your consultation.
How do I schedule or cancel Pet Heroes services?
Why is a consultation needed?
How are keys handled?
Keys are kept in the safe at our office and coded with a number and your pet’s name. There are no paper records kept at our office that could ever connect your numbered key to your home.
How do I make a payment?
What is Pet Heroes cancellation policy?
Should I tip my designated pet care professional?
How much advance notice does Pet Heroes require?
Do you work holidays?
How does Pet Heroes handle inclement weather situations?
If weather makes travel difficult, we ask our clients to be understanding of walk and visit times, as we may need to widen our timeframes when travel is dangerous.